It was actually rumored in August that Apple would redesign its AppleCare website to make it easier and simpler to use. Sure enough today Apple has gone ahead and launched the newly re-designed AppleCare website that includes 24/7 live chat support.
As 9To5Mac reports “The new AppleCare website is easier for users to follow and it groups product categories in more understandable fashion.”
Once you have selected an issue you will have several different help options that include phoning Apple directly, starting a live chat session or scheduling an appointment with an Apple Genius.
It was further stated by 9To5Mac that the 24/7 chat feature and the re-design are slowly rolling out worldwide, so you may not see it live yet, depending on your location.
On the topic of live chat support, we’re told that 24/7 chat support has begun rolling out. Initially, the support was limited to certain hardware and software, but now Apple is supporting both Mac and iOS Device support at every hour of the day and night.
While the new AppleCare site has begun going live for some readers, other users are reporting that they are still seeing the old website. It is likely that Apple will complete the release of the redesign in the coming days.
The re-design on the AppleCare website is the first of many changes to come for Apple’s warranty service. It is rumored that Apple will be making further chances to how the service actually works, possibly switching to a per-user AppleCare subscription over specific device coverage and doing more repairs in-house.